More Learnings...

As I reflect on my last position, here are some things I would do differently:

1. Don't let a desire for perfection kill your project schedules. Most of the time 80% is good enough, at least for a first release.
2. Make sure service standards exceed expectations, but not by much. Pouring effort into providing a level of service that is unappreciated keeps you from aggressively pursuing new opportunities.
3. Remember that fear is a poor long-term business driver. Said another way, being overly afraid of layoffs or budget cuts is a sure way to incur both.
4. You can only do what you can do.